RCUK’s Privacy Notice
At RCUK, we are committed to protecting the privacy and security of your personal information. This Privacy Notice also outlines how we collect, use, disclose, and protect your personal data in compliance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
Who We Are
The Rohingya Centre of the United Kingdom, also known as RCUK, is a non-profit organisation registered in England and Wales under company number 14378166. Within this privacy notice, the terms ‘we’, ‘us’, ‘our’, and ‘the organisation’ refer to RCUK.
Information We Collect
We may collect and process the following categories of personal information:
• Contact information (e.g., name, address, email address, phone number).
• Demographic information (e.g., age, gender, nationality).
• Financial information (e.g., donation details).
• Information that you provide to us for the purpose of subscribing to our website, services, email notifications, online feedback including blogs, adding comments and discussion forum; any other information that you send to us.
• Other information relevant to our programs, services, and events.
• We do not collect ‘special categories’ of personal data from our donors or users of our Site. In the event that you provide us with any special category data, we will take extra care to ensure your rights are protected.
How We Use Your Information
We use your personal information for the following purposes:
• To communicate with you about our programs, services, and events.
• To process donations or payment to be processed.
• To personalise your experience and improve our services.
• To comply with legal and regulatory requirements.
• To fulfil other purposes disclosed at the time of collection.
• To statistically analysed services evaluation.
We are confident that these uses enable us to enhance and customise our services to better meet the needs of our users.
The methods we employ to obtain your consent include:
• Verbal Permission: You can provide us with your consent verbally, either in person or over the telephone.
• Online Consent: You can provide your consent by ticking a box or clicking an icon on our website. This is typically done when subscribing to a service or completing a form.
• Email Consent: You may also provide consent by sending us an email indicating your agreement.
• Explicit Consent Requests: When seeking your consent to use your personal information, we will clearly explain the purpose for which it will be used. We ensure that your personal information is used only for the stated purpose, as described in this policy.
We value your privacy and will not use your personal information for any purpose other than what has been explicitly communicated to you.
Sharing Your Information
We will solely use your personal information for the purposes for which we initially collected it, except if we reasonably determine that we need to employ it for another purpose that is compatible with the original intent. In the event that we require using your personal information for an unrelated purpose, we will inform you accordingly and explain the legal basis that permits us to do so.
We may share your personal information with trusted third parties, such as service providers, financial institutions, and regulatory authorities, when necessary to fulfil the purposes outlined in this Privacy Notice.
However, we do not sell, rent, or trade your personal information to third parties for marketing purposes. The only exception to this policy is when you use our secure online donation pages, where you will be directed to a secure payment provider approved by the banking industry.
Furthermore, aside from the disclosures reasonably necessary for the purposes stated elsewhere in this privacy notice, we may divulge information about you to the extent mandated by law; in association with any legal proceedings or anticipated legal proceedings; to establish, exercise, or defend our legal rights (including providing information to others for the purpose of fraud prevention and minimising credit risk).
Please be aware that unless explicitly stated in this privacy notice, we will refrain from providing your information to third parties.
Data Security
We are dedicated to safeguarding the security of your personal information. To achieve this, we employ suitable technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.
The data we gather might be stored, processed, and transferred across any of the countries where we operate, facilitating the utilisation of this information as described in this privacy notice. Should you be situated in the European Economic Area (EEA), the data you supply may be transmitted to countries lacking data protection laws similar to those prevailing in the EEA. In such cases, we will assurance the implementation of appropriate safeguards by:
• Formulating a binding written agreement with each of our international entities, incorporating standard data protection clauses sanctioned by the European Commission.
• Implementing binding corporate rules concerning each of our international entities, dictating the safeguarding of your information and your entitlements.
We will employ practical technical and organisational measures to deter the loss, misuse, or alteration of your personal information. Nevertheless, please be aware that transmitting data over the internet carries inherent risks, and we cannot assure the absolute security of data sent via the internet. It remains your responsibility to maintain the confidentiality of your details.
So, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the suitable retention period for personal data, we take into account several factors, including the quantity, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, whether those purposes can be achieved through alternative means, and the relevant legal requirements.
Details regarding retention periods for various aspects of your personal information are available in our retention policy, which you can request from us by contacting our team.
Ensuring the accuracy of the personal information we hold about you is crucial. Therefore, please keep us informed if there are any changes to your personal information during our professional relationship.
Your Rights
You have the right to:
• Access and obtain a copy of your personal information
• Rectify inaccuracies in your personal data
• Erase your personal information under certain circumstances
• Restrict the processing of your personal data
• Object to the processing of your personal data
• Request the transfer of your personal information to another party
• Withdraw consent where consent is the legal basis for processing
If you wish to review, verify, correct, or request the erasure of your personal information, object to the processing of your personal data, or request the transfer of a copy of your personal information to another party, please contact us at info@rcuk.org.uk.
There is no fee required to access your personal information or to exercise any of your other rights. However, if your request for access is clearly unfounded or excessive, we may charge a reasonable fee. Alternatively, we reserve the right to refuse to comply with the request in such circumstances.
As part of our security measures to protect your personal information, we may require specific information from you to confirm your identity and ensure your right to access the information or exercise any of your other rights. This helps prevent the disclosure of personal information to unauthorised individuals.
Exceptions to Your Rights
Please note that there are some specific circumstances where these rights do not apply, and we may refuse to deal with your request. These circumstances include, but are not limited to, instances where the processing of your personal data is necessary for:
• Compliance with legal obligations
• The protection of vital interests
• The performance of tasks conducted in the public interest or in the exercise of official authority
• The establishment, exercise, or defence of legal claims
Additionally, there may be situations where we are unable to fulfil your request due to legal or regulatory requirements. In such cases, we will provide you with a written explanation of the reasons for our refusal.
Complaints Procedure
We take any complaints we receive about the collection and use of personal information very seriously. We encourage you to bring it to our attention if you believe that our collection or use of information is unfair, misleading, or inappropriate.
You can make a complaint at any time by contacting us using the details provided in the Contact Us section below.
Upon receipt of your complaint, we will promptly investigate the matter and take appropriate action to address your concerns. We are committed to resolving any issues in a fair and transparent manner.
If you have any questions or require further assistance regarding our complaints procedure, please do not hesitate to contact us.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Notice, please contact us at.
Email: info@rcuk.org.uk
Phone: +44 7944 478966
Post: PO Box RCUK, Unit 1, 24 Summerville Road, Bradford, West Yorkshire, England, BD7 1PX.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Notice periodically for any updates.
This Privacy Notice was last updated on 27/09/2023.